The Cyber Systems Support Specialist (CYSS)-T1 program is a comprehensive course designed to teach students the skills and abilities needed to provide technical assistance to computer users.Request a Seat
The Cyber Specialist-Tier 1 (CYSS-Tier 1) program is designed to teach students the skills and abilities essential for entering a professional cyber/information technology-focused business dealing with external and internal customers. Graduates of this program will be able to communicate and interact effectively with customers using current technologies such as Information Technology Service Management (ITSM) software and standard Microsoft Office applications.
Most importantly, graduates will also possess fundamental ITSM principles as the foundation for a solid cyber/information technology career. During the program, they will learn entry-level Information Technology skills, including hardware and software basics, cybersecurity essentials, and fundamental computer troubleshooting skills. As a result, they may find entry-level employment as tier-1 IT and cyber support technicians, IT customer service representatives, and service management administrators in nearly every industry.
Candidates applying for the CYSS-T1 program must meet the following requirements:
No experience required
High School Diploma or equivalent
None (a PC and high-speed internet connection are required for live online students*)
156 clock hrs Instructor-Led Training
Cyber Support Specialist-Tier 1 (CYSS-T1)