Program Category

Cyber Support Specialist-Tier 1 (CYSS-T1)

The Cyber Systems Support Specialist (CYSS)-T1 program is a comprehensive course designed to teach students the skills and abilities needed to provide technical assistance to computer users.

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Program Description

About The Program

The Cyber Specialist-Tier 1 (CYSS-Tier 1) program is designed to teach students the skills and abilities essential for entering a professional cyber/information technology-focused business dealing with external and internal customers. Graduates of this program will be able to communicate and interact effectively with customers using current technologies such as Information Technology Service Management (ITSM) software and standard Microsoft Office applications.

Most importantly, graduates will also possess fundamental ITSM principles as the foundation for a solid cyber/information technology career. During the program, they will learn entry-level Information Technology skills, including hardware and software basics, cybersecurity essentials, and fundamental computer troubleshooting skills. As a result, they may find entry-level employment as tier-1 IT and cyber support technicians, IT customer service representatives, and service management administrators in nearly every industry.

Dept. of Labor Specialty Occupation Codes




Experience Requirements

Candidates applying for the CYSS-T1 program must meet the following requirements:

Experience Requirements

No experience required

Education Requirements

High School Diploma or equivalent

Certification Requirements


Equipment Requirements

None (a PC and high-speed internet connection are required for live online students*)

Program Length

156 clock hrs Instructor-Led Training

  • Night shift (39-days)
  • Day-shift (20-days)


Credentials Earned

Cyber Support Specialist-Tier 1 (CYSS-T1)

  • Help Desk Institute-Customer Service Representative (HDI-CSR)
  • IT Service Management Fundamentals
  • Microsoft Office Specialist: Associate Outlook
  • CompTIA IT Fundamentals+ (ITF+)
Course Dates
  • 5 Sep – 28 Oct, 2022 (Registration deadline: 31 Aug, 2022)
  • Jan 2- Feb 24th, 2023 (Registration deadline-Dec 28th, 2022)
  • March 6-April 28th, 2023 (Registration deadline-March 1st, 2023)
  • May 1st-June 23rd, 2023 (Registration deadline-April 26th, 2023)
  • June 30th-August 25th, 2023 (Registration deadline-June 23rd, 2023)
  • Sep 4th-Oct 27th, 2023 (Registration deadline-Aug 30th, 2023)

$ 7,439.00