HDI Customer Service Representative (HDI-CSR) Course
You will leave the Dynamic Advancement HDI-CSR Certification Course with the knowledge and domain expertise to successfully pass the HDI-CSR exam the first time that you take it.
About This Course
In this one-day skills-building and certification course, you will be introduced to the skills and techniques required to provide outstanding customer service and support. You will focus on call handling best practices, communication and listening techniques, conflict negotiation, and responses to difficult customer behaviors, and you will gain documentation, problem-solving, and troubleshooting skills.
This course is designed to assist you in preparing for the HDI Customer Service Representative (HDI-CSR) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities.
Course length: 1-day
Length of Exam: up to 75 minutes
Number of Questions: 65 questions
Testing Provider: HDI Learning Center (Online)
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