HDI Support Center Manager (HDI-SCM) Course

You will leave the Dynamic Advancement HDI-SCM Certification Course with the knowledge and domain expertise to successfully pass the HDI-SCM exam the first time that you take it.

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About This Course

In HDI Support Center Manager, you will explore how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.

This course is designed to assist you in preparing for the HDI Support Center Manager (HDI-SCM) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities

Course length: 3-days.

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EXAM DETAILS

Length of Exam: up to 75 minutes

Number of Questions: 65 questions

Testing Provider: HDI Learning Center (Online)

 

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July 10th, 2018 - July 12th, 2018

Location: San Antonio, Texas

September 17th, 2018 - September 19th, 2018

Location: San Antonio, Texas

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